Troubleshooting Common Error Issues with PerfDog


Here are some solutions to common error-related problems encountered when using PerfDog:

1. Error when saving test results to local storage

Ensure the installation path contains no Chinese or illegal characters.

2. "Failed to mount Symbol file for XXX" error on Windows

Make sure PerfDog is extracted properly.

3. "Failed to mount Symbol file for XXX" error on macOS

- Disable Xcode if it's enabled.

- Add PerfDog to the Full Disk Access Permissions list in System Preferences > Security & Privacy > Privacy.

4. Error when connecting mobile device with Wi-Fi

Disable wired connections and keep only the wireless connection in the "Network Connections" settings.

5. "ADB has defect" error

ADB is occupied by another program. Open Task Manager > Details, find the process with the specified PID, and kill it. Then, restart the PerfDog client.

6. "Failed to create ADB port forwarding" error

The port is occupied. Terminate the process occupying the port in Task Manager.

7. Error during performance data collection

Ensure the mobile phone connection remains stable during the testing process.

8. "Failed to obtain the information of mobile phone device" error

For Android, download a mobile phone assistant to check the connection. For iOS, download iTunes to check the connection.

9. "Network Error" reported

Check if the computer network is set with a proxy or if packet capture tools are enabled. Try restarting the computer.

10. "Start test failed" or "Failed to initialize mobile phone device" error

Refer to this link:

11. "Get app failed" error

It's a network problem. Try creating a hotspot.

12. "Failed to launch the PerfDog server app" error

Refer to this link: or try upgrading the mobile phone system.

13. "The PerfDog service app has a problem" error

The mobile phone's background management policy may be strict, causing the data collection program to be killed by the system. Try using a similar mobile phone for testing.

By following these solutions, you should be able to resolve common error-related issues with PerfDog, ensuring a smooth and efficient testing process for your applications.

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