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How to Tackle Common Client Issues with PerfDog

SOLVE COMMON CLIENT ISSUES WITH PERFDOG AND ENSURE A SMOOTH, OPTIMIZED PERFORMANCE FOR YOUR APPLICATION.

Encountering client-related problems while using PerfDog? Don't worry! In this article, we will provide solutions to some of the most common issues users face.

1. Proxy Server Issues

Check if you can log in using a direct network connection. If possible, reconfigure the proxy settings.

2. Failed to Obtain Third-Party App List

Grant permissions to obtain the app list.

If the apk is installed and permissions are granted, but the app list is still not obtained, try uninstalling the PerfDog apk and refreshing the app list.

If the problem persists, contact PerfDog support at perfdog_net@tencent.com.

3. Client Crashes on Start-Up (Windows Version)

Download and install JDK10/JRE10, then update the PerfDog.ini file with the correct path to the java.exe file.

4. Failed to Find Test iOS Device

Replug the mobile phone.

Reboot Apple services.

Restart the computer.

Update Windows with the latest iTunes.

Update Mac to the latest system.

5. Multiple PerfDog Clients

Running multiple PerfDog clients does not affect mobile phone performance but can impact PC performance.

6. Cannot Delete PerfDog Folder

Terminate the Adb.exe process in Task Manager.

7. Testing Web Applications

PerfDog can test mobile browser applications but does not support testing web applications on PC.

8. Data Collection Frequency

PerfDog collects data every 1 second.

9. Login Interface Shows a White Screen

Disable network proxy or packet capture software.

10. Failed to Display Selected Parameters

Click on the text box to control whether the parameters appear or not.

11. Interference from Third-Party Add-Ins During Testing

Open the app on the mobile phone.

Hover over the app in PerfDog.

Hover over the main process.

Select the activity to test.

By following these solutions, you should be able to resolve common client-related issues with PerfDog, ensuring a smooth and efficient testing process for your applications.

 
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